Ride AppalachiaStart RidingRefunds
Appalachia Offroad supports partner subscriptions, cancellation requests, and marketplace communication. Reservation payments are collected through Appalachia Offroad using Stripe Connect when online booking is available. The provider's connected account receives its payout.
Paid partner subscriptions are marketplace subscriptions for listing visibility, coupons, and business dashboard access. Subscription payments are final and non-refundable once charged, unless a billing error is confirmed by Appalachia Offroad.
Riders may request cancellation from their booking once a plan is booked. The request is sent to the partner business for review. The business decides whether to approve or decline the cancellation based on its posted cancellation window, property rules, and refund policy.
Each partner business may customize its cancellation and refund policy for each property, rental, guide service, event, or booking item. Approved cancellations may receive a full or partial refund. Late cancellations, no-shows, non-refundable fees, or custom property terms may reduce or prevent a refund. Refund decisions are made by the business that accepted the booking.
Online reservation payments are collected through Appalachia Offroad using Stripe Connect. The provider's connected account receives the provider payout. The provider is responsible for its own Stripe payout settings, payout timing, taxes, and accounting. Appalachia Offroad does not store provider bank information.
A business may choose a policy where the customer is charged after the cancellation period instead of immediately at booking. That option depends on the booking setup, payment availability, and whether the rider completes checkout when payment is due.
Businesses may cancel future subscription renewal. Service remains active through the already-paid monthly or yearly term, then ends after that term unless renewed.
If you believe a charge was made in error, contact support@appalachiaoffroadapp.com so the account or booking can be reviewed. For reservation-specific refund questions, the lodging provider or bookable business may need to approve the refund before it can be processed.